Koha online catalog › Results of search for 'au:"Serna Gómez, Humberto"'

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	1.	Planeación y gestión estratégica : teoría-metodología. Incluye guía para el diagnóstico estratégico / Humberto Serna Gómez by Serna Gómez, Humberto. Edition: 4 ed.Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : RAM , 1996Availability: Items available for loan: Call number: 658.406 S486p / 1996 (1). Place hold Add to cart (remove)
	2.	Auditoría del servicio : cómo medir y satisfacer las necesidades del cliente / Humberto Serna Gómez, John Jairo Gómez by Serna Gómez, Humberto. Material type: Text; Literary form: Not fiction ; Audience: General; Language: Spanish Publisher: Bogotá : RAM Editores , 1996Availability: Items available for loan: Call number: 658.812 S486a / 1996 (1). Place hold Add to cart (remove)

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